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Broadband help

For queries about your TalkTalk broadband service.

Requested a rerturn bag for equipment .the account was cancelled over month ago still not received r

Minnie11
First Timer
Private Message TalkTalk
Message 5 of 5

As the account was cancelled over a month ago, you informed us you would send us a bag to return the equipment. 

Still waiting for it.

G.Rojas
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4 REPLIES 4

Message 1 of 5

Just click on the community profile link in my previous post

 

Chris

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Message 2 of 5

Dont know how to do this

G.Rojas
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Chris-TalkTalk
Support Team
Staff
Private Message
Message 3 of 5

Hi Minnie11,


As Gliwmaeden2 has asked, can you please update your community profile and we'll be happy to take a look at this for you

Chris

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 4 of 5

Complete your community forum profile details, @Minnie11, so that staff can identify your account. 

 

Go via your avatar; settings; drop down menu ....complete Personal Information. SAVE CHANGES. 

 

If this is not picked up today, it will be Monday before you get a reply. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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