on 08-01-2022 02:06 PM
We have been with Talktalk for some time and have had this router for many years but for the last week we keep loosing wifi as the router keeps automatically reseting to factory defalts (including the admin password!!!!)
We have checked that the line/connection is fine and that it has the latest software update (maybe this was the cause); ethernet connections work fine.
The current Router is
Super Router HG635, Hardware ver: G.1.01, Software ver: v1.14t
PS: Your support system is the worst I have ever used. It seems to be designed to make it difficult for people to find the solution they need, and this is the only place to ask for assistance! 1/10 😞
on 17-01-2022 06:57 AM
on 15-01-2022 05:19 PM
The new Router arrived on Thursday and was easy to switch over.
Everything seems to be working fine now.
Thanks for your help with this.
Can you clarify, do I need to return the old Router, or can I just take it to the local recycling centre? (I looks like this is fine, but don't want to get rid of it only to be asked to return it in a coulpe of weeks).
on 10-01-2022 08:02 AM
I'm sorry to hear this.
I've ordered you a replacement router for testing, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
on 08-01-2022 02:40 PM
I am sure they will arrange a replacement router as soon as they can. If you want a quicker response you can call 0345 172 0088, or try Live chat, details and opening hours are here:
on 08-01-2022 02:17 PM
If you would like the support team here to look into this for you make sure that your personal details including TalkTalk landline number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond. Bear in mind that they won't be back online until Monday.