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Broadband help

For queries about your TalkTalk broadband service.

Return equipment packaging needed urgently

Richard72PW
First Timer
Private Message TalkTalk

on ‎22-04-2024 07:10 AM

Message 4 of 4

I desperately need TalkTalk to send me the return packaging for your equipment this week before my service is cut off on Mon 29th April. As if it is sent afterwards, I will not be able to return the equipment. As I dont move into my new house for over a month. So I need the return packaging by Fri 26th April. Please can TalkTalk arrange this for me.

Richard C
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3 REPLIES 3

Arne-TalkTalk
Support Team
Staff
Private Message
In response to Richard72PW

on ‎22-04-2024 10:58 AM

Message 1 of 4

Hi Richard72PW

 

I have requested a returns bag to be sent to you ASAP. 

 

Regards

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Richard72PW
First Timer
Private Message TalkTalk

on ‎22-04-2024 07:31 AM

Message 2 of 4

Hi @Divsec Yes I have been asked to return the equipment

Richard C

Divsec
Community Star
Private Message TalkTalk

on ‎22-04-2024 07:29 AM

Message 3 of 4

Hi @Richard72PW your post has been escalated and you should hear soon.

Have you been asked to return the equipment? 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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