Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Returns bag

Anonymous
Not applicable
Staff
Private Message

on ‎30-05-2022 10:27 AM

Message 5 of 5

I have received today a returns bag.  I have not left, upgraded or replaced any TalkTalk equipment so assume this was sent in error.  Can it be ignored as I do not want a £50 charge for not returning equipment.

 

 

0 Likes
4 REPLIES 4

ferguson
Community Star
Private Message TalkTalk

on ‎30-05-2022 02:24 PM

Message 1 of 5

I have merged this with the earlier topic.

 

@Anonymous @Arne-TalkTalk 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
0 Likes

Anonymous
Not applicable
Staff
Private Message

on ‎30-05-2022 02:19 PM

Message 2 of 5

I now know why I received returns bag, I was due today to be upgraded by Cityfibre as per emails of 18/5/22, 25/5/22 and 27/5/22.  Unfortunately I didn't receive these in my inbox, they all went into my junk mail folder.  I assume the bag would have been to return my old router.  Engineers called mid-morning and I turned them away as I knew nothing about this upgrade.  It was only after this that I discovered the missed emails.  I am hoping to be able to re-arrange the upgrade.

0 Likes

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎30-05-2022 01:35 PM

Message 3 of 5

Hi @Anonymous

 

Thanks for your post

I can look into this but first, can you please update your community profile to include:

 

Name


Telephone number or account number.

 

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

0 Likes

ferguson
Community Star
Private Message TalkTalk

on ‎30-05-2022 11:28 AM

Message 4 of 5

If you would like the support team here to look into this for you make sure that your personal details including TalkTalk landline number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
0 Likes
© TalkTalk 2026