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Router Failure

Mistaron
First Timer
Message 3 of 3

My router stopped resolving DNS and was consistently returning error pages although I was still online. Intermittently it wouls suddenly starty working again for an hour or two then just as suddenly start returning DNS resolution errors. I went online (when I could) and tried all the suggested tests and remedies, but still it would not function properly. Giving up, I then re connected my old TalkTalk router, and had absolutely no further problems connecting to web sites. Would you please send a replacement working router or will I have to make do with my old one?

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi Mistaron

 

I'm sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then look into this further.

 

Thanks

 

Debbie

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Gliwmaeden2
Community Star
Message 2 of 3

@Mistaron, I'll move this to Broadband for you, as it's not a billing matter.

 

I'll remove your duplicate thread. 

 

Please complete your community forum profile details for TT staff to identify your account. Go via your avatar/name; settings; launch profile wizard. 

 

I'll escalate this thread for you, as it failed to enter the workflow. Please look out for a reply from TT staff later.

Gliwmaeden2, a fellow customer.