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Broadband help

For queries about your TalkTalk broadband service.

Router Firmware DSL-3782

LWKW1
First Timer
Private Message

on ‎27-07-2022 07:56 PM

Message 3 of 3

My router is dropping the connection when I connect my new Dell laptop to the WIFI. 

If I turn the WIFI of on the laptop the connection is restored.

 

Please advise?

The firmware on the router is V1.09t date Mar 01 2018-10:13:28

How do I update this, is there a download area for the said firmware or can I just use a generic DLink edition of the firmware for the DSL-3782?

Regards

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎28-07-2022 07:05 AM

Message 1 of 3

Hi LWKW1

 

I've a new router on the way to you as the DDL-3782 you are using is quite old now.

 

Thanks  

Karl. 

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ferguson
Community Star
Private Message TalkTalk

on ‎27-07-2022 08:05 PM

Message 2 of 3

That is a rather old router. With a bit of luck the support team here will change it up for a newer model. 

 

Make sure that your personal details including TalkTalk landline number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

 

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