Broadband help

iannSTC · ‎10-10-2022

here are the details for my router

Hardware version:

H.1.01

Software version:

v1.20ttb

Is this on the latest version?

The internet is slow and the wifi keeps dropping out.

I have reset the router it has no effect.

Thanks for any advice

I did post about an hour ago but seem the post was lost

Karl-TalkTalk · ‎10-10-2022

Hi

We can only support residential customers and update a residential HG633 to V2 firmware. I'm not sure what the latest version of Business firmware is available. You will need to contact TalkTalk Business directly to have them update the router.

Karl.

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

iannSTC · ‎10-10-2022

Yes I am

Karl-TalkTalk · ‎10-10-2022

Hi

Firmware v1.20ttb is for a TalkTalk business router, are you a TalkTalk Business customer ?

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Broadband help

Router HG633 firmware download