Router Login

[Woodnome]

Trying to change the settings in my dad's router and when we enter the username and password off the card from the router is keeps coming back "incorrect credentials".

Have reset the router to default factory settings, tried again and get the same result.

Any suggestions ?

[Woodnome]

Hi Debbie 

I left it plugged in the test socket and it was/is switched on but now flashing orange without any intervention.

The last time this happened was when Openreach had a problem in the North side of the whole town when everyone in the vicinity lost connection 

[Debbie-TalkTalk]

Hi Woodnome

Thank you 🙂

I've checked the connection stats again but it appears that the router is switched off.

Is the router still at the test socket and switched on at the moment?

[Woodnome]

Hi Debbie

Just connected to the test socket, done a speedtest and get 20.07mb.

[Debbie-TalkTalk]

Hi Woodnome

Thank you 🙂

If the same fault is still present and the speed doesn't increase at the test socket then we can discuss arranging an engineer visit.

Thanks again.

Debbie

[Woodnome]

Will do 👍

[Debbie-TalkTalk]

Hi Woodnome

If the router is not at the test socket and there is one then please can you connect the router there so we can see how the connection compares?

Thanks

[Woodnome]

Hi Debbie

I'll have to pop to the property and check it out for him and will come back to you when I have.

Thanks again 

[Debbie-TalkTalk]

Hi Woodnome

This is the line speed.

In regards to the test socket, this help page has some further information Your guide to main phone sockets - TalkTalk Help & Support

[Woodnome]

Hi Debbie

As far as I'm aware, it's connected to his main socket where it comes into the property.

Forgive me but what is "sync speed" and the test socket ?

Thanks

[Debbie-TalkTalk]

Hi Woodnome

Thanks for the Private Message.

I have completed a line test which hasn't detected any faults but I can see that the sync speed has dropped.

Has the replacement router been connected at the test socket? The next step will be an Openreach engineer visit.

Thanks

[Debbie-TalkTalk]

Hi Woodnome

That's great news 🙂

Please let us know if you do experience any further issues.

Thanks

Debbie

[Woodnome]

Hey Debbie

All received, installed and working well (so far).  Old one on its way back tomorrow 👍

[Debbie-TalkTalk]

Hi Woodnome

Thank you 🙂

Debbie

[Woodnome]

Brilliant - thanks Debbie

I've let him know it's on his way 😊

[Debbie-TalkTalk]

Hi Woodnome

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

[Woodnome]

Yes please - send a replacement router first, I will do his installation (but I'm confident he did it ok) and take it from there.

As far as I am aware, the router is in the correct socket.

[Debbie-TalkTalk]

Hi Woodnome

Thanks for updating your Community Profile.

I've completed a line test which has detected a potential fault towards the property. Is the router at the test socket at the moment?

Would you like me to send a replacement router first so we can rule this out?

[Woodnome]

Hi Debbie

Done - if there is no problem with his line, can he have a different router as this one clearly isn't working properly ?

He threw his own purchased old one away after installing this one 🙄  silly as it was less than a year old !

[Debbie-TalkTalk]

Hi Woodnome

Please can you add the name and TalkTalk landline number to the Private Notes section of your Community Profile.

Thanks

[Woodnome]

Hi Debbie

Yes please - do you want his line number over this forum or ???