on 27-06-2021 12:54 AM
I've had my current router since 2017 and over the past few months I am struggling with connecting my devices via WiFi.
Connection speed into the modem is good and running around 40mbs on average, however, devices are running at a download speed of around 8mbs.
The problem is more noticeable when using devices upstairs (router is located downstairs).
Please can you offer any advice that may help to resolve this problem?
on 28-06-2021 06:57 AM
I've a new router on the way to you so this can be tested.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 27-06-2021 01:04 PM
From a generic standpoint, the WiFi signal from a router travels best on the same floor as it & the floor below, they do not travel as well to the floor above. This is why it is often recommended where a router must be sited downstairs, it should be as high as possible. Whilst WiFi extenders that connect to a router's LAN port (not WiFi repeaters as they connect back to the router via the router's WiFi) can help, but it is important to make sure first that the problem is not down to something else first.
Slow speed, intermittent dropouts, breaks in the signal, or no signal on some or all devices, might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a by-product of the popularity of Wi-Fi.
Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.
If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?
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