Router busted

[Bruce196]

Hi, our router has busted, completely stopped working with no lights, typically on Christmas Eve. Possibly a power surge? Is there any help available from TalkTalk? 

[Chris-TalkTalk]

Hi Bruce196,

If you still need assistance can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[gem78891]

Mine too! 

[Gliwmaeden2]

Customer service is open during the day on Chat and by phone, @Bruce196.

See the Christmas opening hours on this page:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Forum staff are not on here before Friday.