Router flashing orange (Urgent)

[Veiled]

Hello,

My internet suddenly dropped and the router has been flashing orange for two hours. I have tried to reset, unplug, and tried the master socket test line but had no chance. Not sure but the router may be faulty as it does not turn white at all and keeps on power cycling.

I have the new wifi hub black router and on Fibre 65. 

Can you please help me solve this issue?

Thank you.

[Veiled]

Yes, power light is on and it is flashing orange as it is trying to connect but nothing happens.

[Philile-TT]

The power light is still present? 

[Veiled]

I have restarted the router it is still flashing fast orange and slows down to do it again.

[Philile-TT]

Please restart your router by either pressing the power button on the side or switching it off at the wall socket. Wait 10 seconds to ensure it fully powers down, then turn it back on.

A temporary issue may have occurred, which is stopping the router from connecting. Rebooting it will ensure it makes an attempt to connect again.

[Philile-TT]

A line test has not identified an issue outside your premises. As you've not made any changes before this issue started, the next step is to look at the router.

I'll guide you through the router checks - ensuring it's up to date and addressing any potential temporary issues that could have caused the disconnection from the Internet.

If these steps don't resolve the issue then I'll look at other potential causes.

[Veiled]

Nothing at all, it was working fine in the evening I was watching a show all of a sudden the wifi dropped when I went to check the router it was flashing orange. 

[Philile-TT]

Have there been any recent changes in your home that could have impacted your service?

For example - new or replacement equipment, building work on the premises or damage to any wiring in or around the home?

[Veiled]

Hi Phili, I dont use a landline at all. Is there anything else I can do to help?

[Philile-TT]

Are you able to make and receive telephone calls on your TalkTalk telephone line?

[Veiled]

Yes, it is still flashing orange fast for a few second and slows down to do it again white is not visible at all.

[Philile-TT]

You should be able to see the power light on the front of the router.

If this light is on, your router is receiving power.

Just to verify, is the router currently powered on?

[Philile-TT]

A line test is currently underway. This checks the equipment used to provide the broadband service to your home - including the exchange, cabinet and line equipment.

This can take up to 5 minutes to complete. I'll let you know if this test finds a fault, otherwise I'll continue with further checks

[Philile-TT]

am about to run a test that will look at the condition of your line. This test will identify any faults in the cables and associated equipment, between your home and the exchange, that could effect your service.

The result will allow us to determine if an engineer is required, or whether additional checks need to be completed with you.

[Veiled]

None at all, please proceed.

[Philile-TT]

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

[Veiled]

Hi Philile, Yes, at home where the services are installed.

[Philile-TT]

@Veiled Kindly accept my sincere apologize for the inconvenience caused, I understand how frustrating it is. I will run a diagnostics test on your line. Are currently at home where the TalkTalk services are installed? 

[Veiled]

Hello,

Yes, still flashing orange and no internet at all. I cannot work and need urgent help if possible.

Thanks

[Philile-TT]

Good morning @Veiled are you still experiencing an issue with your line? 

[Gliwmaeden2]

@Veiled

There are no staff on here at weekends. Check during the day, after 8am, for a response from staff.

They'll need you to be at home for running checks.