Router has no lights

[Slayer1984]

My router is not displaying any white light. The connection is working but there is no indication light. It was working previously but now after rebooting, it flashes orange for a while then just nothing. 

[Debbie-TalkTalk]

Thank you 🙂 @Slayer1984 

[Slayer1984]

Thanks Debbie, 

I'll let you know how it goes.

Regards, 

John.

[Debbie-TalkTalk]

Hi @Slayer1984 

I've ordered a replacement router and a returns bag for your current one. There will be no charge for this router.

Please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.

Thanks

Debbie

[Slayer1984]

Hi Debbie,

Thanks for replying. Just to clarify, it does flash orange after power cycling  but then goes off and stays off. But the Internet connection is good.

If you think the router is faulty due to this, I am happy to receive a new one. I assume I would dispose of the faulty one, or return it? And would this all be free of charge?

[Debbie-TalkTalk]

Hi @Slayer1984 

I'm sorry to hear this.

Are you happy for me to send a replacement router?

[KeithFrench]

TalkTalk support staff on here are wonderful, just wait until tomorrow.

[Slayer1984]

Hi Keith,

Thanks for ypur assistance. I managed to use the live chat to talk to an apparent technical support person. Clearly they have no technical knowledge at all. After half an hour of repeating the problem and getting nowhere, I gave up. The 'technician' kept talking about fuses and bulbs! Cripes, we're not in the 80's, I'm pretty sure these modern routers use LED's for the status indicator. He assured me it will sort itself out! Ha! Do bulbs and fuses sort themselves out! Anyway, I'll put up with a router without connection status LED. No big deal I guess. My main point to anyone, is, dont waste half you day talking to online chat reps that don't know what they're on about. 

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.