Router has no lights

[Slayer1984]

My router is not displaying any white light. The connection is working but there is no indication light. It was working previously but now after rebooting, it flashes orange for a while then just nothing. 

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. Please let us know if this does happen again.

Thanks

Michelle

[Slayer1984]

Hi, my connection has now reestablish and working, but that's twice in the last 24 hours its dropped out. I never had this issue in the past with my old router / old address. I tried the 'run a test' and of course it found no problem. Anyway, I'm back up and running, I'll start a new thread if it happens again. Thanks. 

[Slayer1984]

Hi Chris, 

I'm sorry to say that twice today my Internet connection has dropped! The router says its connected, but all my devices cannot access the Internet. The router has a white light, but I still cannot access Internet. This has never happened before with my old router but now its been down for an hour, again. Any thoughts?

[Chris-TalkTalk]

No problem, thanks 🙂

Chris

[Slayer1984]

Hi Guys,

Yes, only on & off, which is why I mentioned it. As a software engineer myself, I know how easy it would be to add the option to dim an LED.

Again, thanks for all your help.

[Chris-TalkTalk]

Thanks Keith 🙂

[KeithFrench]

Hi @Chris-TalkTalk @Slayer1984 

The only option is to turn it off, not dim it.

[Chris-TalkTalk]

That's great Slayer, thanks for letting us know (I'm sure there was an option to dim the white light in the router UI)

Chris

[Slayer1984]

New router connected and working 👍

Now have a bright white light.

Idea for next firmware update, add an option to dim it.

Thanks guys for all your help, you've been great. I'll return faulty router today.

[Chris-TalkTalk]

That's great, please let us know how you get on

Chris

[Slayer1984]

Hi Debbie, 

Yes, it has just been posted through my door. I will try to find time tonight to try it out if I can.

Thank you.

[Debbie-TalkTalk]

Hi Slayer1984

Have you received a notification for the router delivery?

[Debbie-TalkTalk]

Thank you 🙂 @Slayer1984 

[Slayer1984]

Thanks Debbie, 

I'll let you know how it goes.

Regards, 

John.

[Debbie-TalkTalk]

Hi @Slayer1984 

I've ordered a replacement router and a returns bag for your current one. There will be no charge for this router.

Please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.

Thanks

Debbie

[Slayer1984]

Hi Debbie,

Thanks for replying. Just to clarify, it does flash orange after power cycling  but then goes off and stays off. But the Internet connection is good.

If you think the router is faulty due to this, I am happy to receive a new one. I assume I would dispose of the faulty one, or return it? And would this all be free of charge?

[Debbie-TalkTalk]

Hi @Slayer1984 

I'm sorry to hear this.

Are you happy for me to send a replacement router?

[KeithFrench · Accepted solution]

TalkTalk support staff on here are wonderful, just wait until tomorrow.

[Slayer1984]

Hi Keith,

Thanks for ypur assistance. I managed to use the live chat to talk to an apparent technical support person. Clearly they have no technical knowledge at all. After half an hour of repeating the problem and getting nowhere, I gave up. The 'technician' kept talking about fuses and bulbs! Cripes, we're not in the 80's, I'm pretty sure these modern routers use LED's for the status indicator. He assured me it will sort itself out! Ha! Do bulbs and fuses sort themselves out! Anyway, I'll put up with a router without connection status LED. No big deal I guess. My main point to anyone, is, dont waste half you day talking to online chat reps that don't know what they're on about. 

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.