on 22-11-2024 11:17 PM
Message 21 of 21
My router is not displaying any white light. The connection is working but there is no indication light. It was working previously but now after rebooting, it flashes orange for a while then just nothing.
Answered! Go to Solution.
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20 REPLIES 20
on 03-12-2024 06:45 AM
Message 1 of 21
Morning,
I'm sorry to hear this. Please let us know if this does happen again.
Thanks
Michelle
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on 03-12-2024 12:41 AM
Message 2 of 21
Hi, my connection has now reestablish and working, but that's twice in the last 24 hours its dropped out. I never had this issue in the past with my old router / old address. I tried the 'run a test' and of course it found no problem. Anyway, I'm back up and running, I'll start a new thread if it happens again. Thanks.
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on 03-12-2024 12:17 AM
Message 3 of 21
Hi Chris,
I'm sorry to say that twice today my Internet connection has dropped! The router says its connected, but all my devices cannot access the Internet. The router has a white light, but I still cannot access Internet. This has never happened before with my old router but now its been down for an hour, again. Any thoughts?
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on 28-11-2024 02:21 PM
Message 4 of 21
No problem, thanks 🙂
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
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on 28-11-2024 02:12 PM
Message 5 of 21
Hi Guys,
Yes, only on & off, which is why I mentioned it. As a software engineer myself, I know how easy it would be to add the option to dim an LED.
Again, thanks for all your help.
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on 28-11-2024 01:56 PM
Message 6 of 21
Thanks Keith 🙂
Chris, Community Team
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on 28-11-2024 01:13 PM
Message 7 of 21
Hi @Chris-TalkTalk @Slayer1984
The only option is to turn it off, not dim it.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 28-11-2024 12:53 PM
Message 8 of 21
That's great Slayer, thanks for letting us know (I'm sure there was an option to dim the white light in the router UI)
Chris
Chris, Community Team
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on 28-11-2024 12:39 PM
Message 9 of 21
New router connected and working 👍
Now have a bright white light.
Idea for next firmware update, add an option to dim it.
Thanks guys for all your help, you've been great. I'll return faulty router today.
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on 27-11-2024 03:28 PM
Message 10 of 21
That's great, please let us know how you get on
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
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on 27-11-2024 02:59 PM
Message 11 of 21
Hi Debbie,
Yes, it has just been posted through my door. I will try to find time tonight to try it out if I can.
Thank you.
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on 27-11-2024 12:59 PM
Message 12 of 21
Hi Slayer1984
Have you received a notification for the router delivery?
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on 25-11-2024 02:59 PM
Message 13 of 21
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on 25-11-2024 02:54 PM
Message 14 of 21
Thanks Debbie,
I'll let you know how it goes.
Regards,
John.
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on 25-11-2024 01:47 PM
Message 15 of 21
Hi @Slayer1984
I've ordered a replacement router and a returns bag for your current one. There will be no charge for this router.
Please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.
Thanks
Debbie
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on 25-11-2024 01:33 PM
Message 16 of 21
Hi Debbie,
Thanks for replying. Just to clarify, it does flash orange after power cycling but then goes off and stays off. But the Internet connection is good.
If you think the router is faulty due to this, I am happy to receive a new one. I assume I would dispose of the faulty one, or return it? And would this all be free of charge?
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on 25-11-2024 07:13 AM
Message 17 of 21
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on 24-11-2024 10:48 AM
Message 18 of 21
TalkTalk support staff on here are wonderful, just wait until tomorrow.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 23-11-2024 05:41 PM
Message 19 of 21
Hi Keith,
Thanks for ypur assistance. I managed to use the live chat to talk to an apparent technical support person. Clearly they have no technical knowledge at all. After half an hour of repeating the problem and getting nowhere, I gave up. The 'technician' kept talking about fuses and bulbs! Cripes, we're not in the 80's, I'm pretty sure these modern routers use LED's for the status indicator. He assured me it will sort itself out! Ha! Do bulbs and fuses sort themselves out! Anyway, I'll put up with a router without connection status LED. No big deal I guess. My main point to anyone, is, dont waste half you day talking to online chat reps that don't know what they're on about.
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on 23-11-2024 11:31 AM
Message 20 of 21
I have asked one of TalkTalk's support to pick your thread up and investigate it for you.
They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-
Personal Profile > Personal Information
Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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