Router needs a restart everyday

[Carty9862]

Hi all, 

My hub keeps needing a restart at least once a day.

Both mine and my husbands smartphone can see our WiFi network but we are unable to browse or use any apps. Tried switching WiFi off and on on the phone, talktalk network still showing and phone not dropping out to our o2 mobile network.

Power off and on of the hub fixes it so cannot possibly be our phones.

I spent 2 hours online chat after which they could find no problems!! Obviously they couldn't because I'd restarted the hub yet again!!!

I've followed there advice to the letter but still not resolved and I can't face another 2 hour 'chat'

Any ideas please on how I can get Talktalk to take my problem seriously.

Thanks

[Debbie-TalkTalk]

Hi @Carty9862 

I'm so glad to hear that the connection is working well 🙂

Apologies that this wasn't picked up on our chat service, I will feed this back.

I have sent you a Private Message with a link for a short survey for the Community.

Thanks again.

Debbie

[Carty9862]

Hi Debbie

Everything is great and no restarts since I setup the new router. 

It's just a shame that it wasn't picked up during my online chat but was sorted immediately in the Community.

I know now any further problems it's Comminuty first.

Thanks Anne.

[Debbie-TalkTalk]

Morning @Carty9862 

Just checking if everything was still working ok over the weekend?

[Carty9862]

Hi Michelle,

Router arrived late yesterday and all setup. Seem good as no restarts so far. 

Just for info, the white light on this router is very bright but on the old one almost invisible, possibly a sign of a router problem.

Thanks 

[Michelle-TalkTalk]

Morning,

Just checking back in to see how you're getting on?

Thanks

Michelle

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[Carty9862]

Thanks for the quick response Karl. 

[Karl-TalkTalk]

Hi

I'll get a new router out to you and see if this is the issue.  The new router should arrive within 48hrs.

Thanks  

Karl.