Router not sending signal

[Amy19]

Hello,

My router is showing the white light, however it isn’t appearing on anything when trying to get onto WiFi. We have tried restarting and the reset.

Thanks

Amy 

[Debbie-TalkTalk]

Hi @Amy19 

Thank you.

The line test is clear - No faults detected.

I have completed a data port reset and optimised the connection.

Please can you retest again for me?

[Amy19]

Hi,

I have now done this 

[Debbie-TalkTalk]

Hi @Amy19 

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie