Router not sending signal

[Amy19]

Hello,

My router is showing the white light, however it isn’t appearing on anything when trying to get onto WiFi. We have tried restarting and the reset.

Thanks

Amy 

[Debbie-TalkTalk]

Hi Amy

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Debbie

[Amy19]

Hi Debbie,

That would be great thanks.

[Debbie-TalkTalk]

Hi @Amy19 

Apologies for this. I think we should send a replacement router so we can rule this out. 

Are you happy for me to arrange this?

[Amy19]

Hi,

I have done the reset but it is still not working. The white light has come back on but no signal being given out. 

[Debbie-TalkTalk]

Hi @Amy19 

Thank you.

The line test is clear - No faults detected.

I have completed a data port reset and optimised the connection.

Please can you retest again for me?

[Amy19]

Hi,

I have now done this 

[Debbie-TalkTalk]

Hi @Amy19 

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie