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For queries about your TalkTalk broadband service.

Internet keeps dropping

RM123
First Timer
Private Message TalkTalk
Message 3 of 3

I posted a few days ago but can’t find the original post. Have added my personal details to my profile as requested. 
The internet still keeps losing connection particularly first thing in tge morning around 7:45 and then usually late evening as well as periodically throughout the day.  

This has been the case for a week now. Speed checks aren’t working as not getting any connection. It’s very frustrating having to keep rebooting the modem. 
Trawling through the comments it seems to be a common issue. How can this get resolved? 

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2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi RM123,

 

As fr8ys has said, can you please continue with your original thread and add your TalkTalk landline or account number to your community profile 

 

Thanks

Chris

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fr8ys
Community Star
Private Message TalkTalk
Message 2 of 3

Your original post is here

 

https://community.talktalk.co.uk/t5/Broadband/Internet-dropping/m-p/3082613

 

It would be better to post back there as it should be looked at earlier if you update it.

 

Thank you 

 

For info, if you click on your avatar then my subscriptions, there should be a shortcut there.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).