Router not working

[Trebor12]

I have no WiFi and no power light showing on the router it has died think I need a replacement ?

[Michelle-TalkTalk]

Hello,

How are you getting on, has the replacement router arrived?

Thanks 🙂

[Debbie-TalkTalk]

Hi Trebor12

Thank you 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how you get on.

Thanks

Debbie

[Trebor12]

I have now updated my profile as advised 

[Debbie-TalkTalk]

Hi Trebor12

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

[Skynet_TX]

Hi @Trebor12,

If you are getting no light(s) on the router, and you have tried it in a few different plug sockets that you know are working, then the support team here would be able to arrange a replacement router for you.

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.