Router not working

[ttc12345]

I've had my router of many years - it's an old type, black with with 4 green lights.  From time to time it goes dead - all the lights go off and the internet goes down.  I've checked that other electrical devices are working and and landline is live when this happens, so it's a problem with the router.

I can get it working again by pressing the on/off button several times, and eventually it restarts.  My concerned is that one day this will not work.  So can I have a new router?

[Karl-TalkTalk]

Hi

A returns bag is on the way to you.

Regards,

Karl. 

[ttc12345]

I've returned the old router, and another faulty one I had, in the bag provided.  I've still got an old TalkTalk TV box and two remote controls which I would like to send back.  Can you send me another returns bag?

[Debbie-TalkTalk]

Hi @ttc12345 

I'm glad to hear that new router is working ok 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie

[Karl-TalkTalk]

Hi

No Problem 🙂

Thanks for letting us know.

Karl 

[ttc12345]

Thanks, I've received the router and it's all working fine. 

I've been with you for many years and built up a stock of old equipment, so I'll send this back in the bay provided.

[Debbie-TalkTalk]

Hi ttc12345

Have you received the router?

[Debbie-TalkTalk]

Hi ttc12345

Thank you 🙂

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

[ttc12345]

Thanks.  I've updated my profile.

[Debbie-TalkTalk]

Hi ttc12345

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send a replacement router for testing.

Thanks

Debbie