Router not working
on 08-09-2024 08:09 PM
Message 12 of 12
Hi
I have a router Fast 5364-3, from miday today the wired connection are not working.
WiFi work well.
I have swithched on an off, waited 30 minutes, no luck.
I have phoned custumers support, spoke to two people, they said that they will fix it, but since then not contact. They did not said what they will do.
I need the router for work!!!
Thanks for any help
Windpower
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11 REPLIES 11
on 16-09-2024 06:34 AM
Message 1 of 12
Hi windpower
That's great, thanks for letting me know 🙂
Apologies, we are unable to switch UPnP off.
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on 13-09-2024 03:04 PM
Message 2 of 12
Hi Debbie
Everything is working, thank you for your help.
Last thing can you turn off UPnP
Kind regards
Windpower
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on 12-09-2024 07:24 AM
Message 3 of 12
Hi @windpower
I'm glad to hear that the router has arrived.
I've updated your router firmware to the latest version, please can you retest?
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on 11-09-2024 05:26 PM
Message 4 of 12
Hi Debbie
I have received the route, it is installed and the wired connection works ok.
info there was only one micro filter in the box. Tomorrow, I will send back the old router.
I have some issues with the wi-fi.
In the old router I could set up the wi-fi ssd without being visible and and allow the devices MAC address. I cannot do that any more. The ssd has to be visible and allow all.
Can you help?
does the router need a software update?
Kind regards
Winfpower
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on 09-09-2024 09:42 AM
Message 5 of 12
Hi windpower
No problem 🙂
Please let us know how you get on.
Thanks
Debbie
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on 09-09-2024 09:40 AM
Message 6 of 12
Hi Debbie
Thank you
Windpower
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on 09-09-2024 08:13 AM
Message 7 of 12
Hi @windpower
The router is on its way, please allow 24-48hrs for this to arrive.
Please let us know how you get on.
Thanks
Debbie
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on 09-09-2024 08:03 AM
Message 8 of 12
Hi Debbie
Yes please send a replacement. Is is urgent
Thank you
Windpower
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on 09-09-2024 07:34 AM
Message 9 of 12
Hi @windpower
I'm really sorry to hear this.
Would you like me to order the replacement router for you?
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on 08-09-2024 10:55 PM
Message 10 of 12
Hi Divsec
Three devices all connected directly to the router
Windpower
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on 08-09-2024 09:13 PM
Message 11 of 12
Hi @windpower how many wired devices do you have? Are they connected directly to the router?
I don't work here and all my opinions are my own.
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