Router not working

[windpower]

Hi

I have a router Fast 5364-3,  from miday today the wired connection are not working.

WiFi work well.

I have swithched on an off, waited 30 minutes, no luck.

I have phoned custumers support, spoke to two people, they said that they will fix it, but since then not contact. They did not said what they will do.

I need the router for  work!!!

Thanks for any help

Windpower

[Debbie-TalkTalk]

Hi windpower

That's great, thanks for letting me know 🙂

Apologies, we are unable to switch UPnP off.

[windpower]

Hi Debbie

Everything is working, thank you for your help.

Last thing can you turn off UPnP

Kind regards

Windpower

[Debbie-TalkTalk]

Hi @windpower 

I'm glad to hear that the router has arrived.

I've updated your router firmware to the latest version, please can you retest?

[windpower]

Hi Debbie

I have received the route, it is installed and the wired connection works ok.

info there was only one micro filter in the box. Tomorrow,  I will send back the old router.

I have some issues with the wi-fi.

In the old router I could set up the wi-fi ssd without being visible and and allow the devices MAC address. I cannot do that any more. The ssd has to be visible and allow all.

Can you help?

does the router need a software update?

Kind regards

Winfpower

[Debbie-TalkTalk]

Hi windpower

No problem 🙂

Please let us know how you get on.

Thanks

Debbie

[windpower]

Hi Debbie

Thank you

Windpower

[Debbie-TalkTalk]

Hi @windpower 

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

[windpower]

Hi Debbie

Yes please send a replacement. Is is urgent

Thank you

Windpower

[Debbie-TalkTalk]

Hi @windpower 

I'm really sorry to hear this.

Would you like me to order the replacement router for you?

[windpower]

Hi Divsec

Three devices all connected directly to the router

Windpower

[Divsec]

Hi @windpower how many wired devices do you have? Are they connected directly to the router?