Router not working

[Babybates123]

Hi I have an engineer coming on Tuesday afternoon I’ve had no internet since last week! I think I’ve identified the problem it my router that isn’t working! Will the engineer have one with him? Or can you send me out one! 

[Babybates123]

Hi there the engineer cancelled on me today he said it won’t be until next week ! My mum is coming to stay with and I need internet also my daughter needs it’s for exams!! It’s not the router I borrowed my mums to try it’s the network itself this is really no I’m with you over 20 years I need someone out asap 

thank you 

[Michelle-TalkTalk]

Morning,

If the router is faulty and this is a TalkTalk Engineer then the engineer will be able to replace the router for you. We can send a replacement router, however this wouldn't arrive before tomorrow unfortunately. Please let us know how you get on.

Thanks

Michelle

[Gliwmaeden2]

Please complete your community forum profile details, @Babybates123, for forum staff to identify your account. 

Add your Talktalk phone number or account in Personal Information. You find this by going via your avatar; settings, drop down menu....once completed, scroll down to find the button to SAVE CHANGES. 

If you don't need an engineer, you need to cancel them by noon the day before the appointment. 

Staff will respond during the day.