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Broadband help

For queries about your TalkTalk broadband service.

Router playing up these days

Lordmeadow
First Timer
Private Message TalkTalk

on ‎07-10-2024 08:32 PM

Message 3 of 3

At the weekend my Huawei HG633 supplied 10 years or so ago switched itself off and has been erratic since then. I have rebooted and reset and today has been OK. However its range is very limited and my cctv cameras are reporting poor wifi connection or offline. I suspect the router is in its death throes - is this model still being used?

 

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2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎08-10-2024 06:25 AM

Message 1 of 3

Hi Lordmeadow,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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ferguson
Community Star
Private Message TalkTalk

on ‎07-10-2024 09:08 PM

Message 2 of 3

That is quite the vintage router now. If you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that the support team can link your forum identity with your account they will likely offer a swap out to a newer model for you.

 

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