Router repeatedly losing connection
on 16-05-2024 10:41 PM
Message 48 of 48
Twice this evening my router has lost the connection , flashing yellow light, and then it has restored itself. I have also been losing the 2.4ghz channel repeatedly over the last week.
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47 REPLIES 47
on 17-05-2024 10:30 AM
Message 41 of 48
Hi CMJTW
Thanks for your reply.
Have we recently sent you a new router for testing so we can rule this out?
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on 17-05-2024 10:23 AM
Message 42 of 48
The 5ghz channel seems weaker in certain parts of the house.They are all apple products and seem to favour the lowed band
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on 17-05-2024 10:14 AM
Message 43 of 48
Hi,
Can I just ask, is there any reason why these devices don't connect to the 5GHz channel if this is more stable?
Thanks
Michelle
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on 17-05-2024 10:02 AM
Message 44 of 48
It is the 2.6ghz that keeps dropping. Yesterday evening I lost everything (orange light flashing on the router )twice
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on 17-05-2024 09:55 AM
Message 45 of 48
Hello again,
Thanks for confirming. Does the wifi also drop when connected to the 5GHz channel?
Michelle
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on 17-05-2024 09:53 AM
Message 46 of 48
Good morning.
I can connect to the 5ghz channel and there is nothing next to the router that could be causing interference.
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on 17-05-2024 06:46 AM
Message 47 of 48
Morning,
I'm sorry to hear this. I've run a test on the line which is clear. I can see that severe interference has been detected on the 2.4GHz channel. Are you able to connect the devices to the 5GHz channel instead to see how this compares? Do you have any electrical devices located close to the router that may be causing interference?
Thanks
Michelle
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