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For queries about your TalkTalk broadband service.

Router restarting because of "Kernel Panic"

McParland57
Whizz Kid
Private Message TalkTalk
Message 9 of 9

Hi

 

My router has now restarted twice due to "Kernel Panic"  Cutting me off whilst holding in meetings.  I'm also concerned that the prior message alludes to a DoS attack should I be concerned? I have no device at 192.168.1.27

 

 

2022-01-29 15:10:09 [Error][Alarm-Log] AlarmID:303500,AlarmLevel:Error,DoS attack. Type: smurf. Source IP address: 192.168.1.27. Destination IP address: 195.99.135.255. Source MAC address: 42-a9-66-89-44-ab
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2022-01-29 20:11:07 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2022-01-29 20:11:07+00:00], uptime is [48s].

 

2022-01-31 20:11:32 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2022-01-31T20:11:32.021Z
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2022-02-01 13:11:28 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2022-02-01 13:11:28+00:00], uptime is [66s].

 

My DG8041W router has 1.05t firmware

 

Can you please investigate?

 

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I've been to a post-punk, postcard fair.
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8 REPLIES 8

Message 1 of 9

@George195312 - Please can you create a new topic on the Community, we can then take a look at this for you.

 

Thanks

 

Debbie

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ferguson
Community Star
Private Message TalkTalk
Message 2 of 9

@George195312 The team will be happy to help, but you should start your own topic and complete your community profile. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Message 3 of 9

I think I need firmware V1.06 as my router keeps rebooting. I have had service with talktalk two weeks and router keeps rebooting every few hours with alarm kernel panic in user logs

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Message 4 of 9

Hi McParland57

 

That's great, thanks for letting us know.

 

Debbie 🙂

 

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McParland57
Whizz Kid
Private Message TalkTalk
Message 5 of 9

Just reporting back that all seems to be good since the update. cheers

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I've been to a post-punk, postcard fair.

Message 6 of 9

Hi McParland57

 

Sorry for the delay.

 

I've made a change to the firmware, please can you retest and let us know how the connection compares?

 

Thanks

 

Debbie

 

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McParland57
Whizz Kid
Private Message TalkTalk
Message 7 of 9

Thanks Keith

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I've been to a post-punk, postcard fair.
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KeithFrench
Community Star
Private Message TalkTalk
Message 8 of 9

The router requires a firmware update to V1.06 to cure this. I will ask TalkTalk support to do this for you.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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