For queries about your TalkTalk broadband service.
on 21-10-2023 04:29 PM
hi, I need a new router. Can't get through to anyone on online chat or phone. Are there any staff here that can help? thank you.
on 25-10-2023 09:29 AM
Hi dotka23
That's great, I'm so glad to hear this 🙂
I have sent you a Private Message with a link to a short survey for the Community.
Thanks again.
Debbie
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 25-10-2023 09:26 AM
Hi Debbie. The router arrived yesterday and is up and running. The connection is great. Thanks so much!
on 23-10-2023 08:48 AM
Thank you 🙂
on 23-10-2023 08:46 AM
That's great. Thank you, Debbie. I will do.
on 23-10-2023 07:26 AM
I'm sorry to hear this.
I've ordered you a replacement router, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
Thanks
on 23-10-2023 06:06 AM
hi Keith,
Thanks for replying. The router is Huawei-DG8041W . I had to restart it as it kept flashing red and white light but now it won't stay on. The power button seems to be the problem.
on 22-10-2023 09:44 PM
Hi @dotka23
Please can you explain why you need a new router, what is wrong with the old one (make/model please)?
KeithI am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.TalkTalk support and Community Stars - Who are they?
