SG4K10002816t FAST5364 update needed

[GarethRossUK]

The talktalk dashboard on the status page shows an update is required.

I also lost 20 Mbits download speed today at about noon.

I have tried restarting this afternoon since then and gained 10 Mbits but will not gain anymore.

Please push the update and see if this improves the speeds as well.

DLM kicked in overnight and increased to 61.2Mbps but then at noon today about ten hours later the speed dropped down.

[Debbie-TalkTalk]

Hi GarethRossUK

Thanks for your reply.

I've checked the connection stats and I can see that your line is in sync at just under 50mb.

Please can you now leave the router switched on without being rebooted and I can check the connection stats in 48hrs to see if DLM has made any changes to the line profile/speed.

Thanks

[GarethRossUK]

Same after reboot on the router dashboard

Download

51.5 Mbps

Upload

17.0 Mbps

[Debbie-TalkTalk]

Hi GarethRossUK

Our Products Team have also asked if you can reboot the router following the FW update please?

[Debbie-TalkTalk]

Hi GarethRossUK

Ok what speed are you receiving now on a speed test?

[GarethRossUK]

Thanks I see I am now on SG4K100136 .

Speed has not improved what is the next thing that should happen please?

[Debbie-TalkTalk]

Hi GarethRossUK

Thanks for your reply 🙂

I'm just doing this now and I will post back to confirm once this has been fully completed.

Debbie

[GarethRossUK]

Anytime between now and 3pm would be perfect please.

I won't be about between those hours.

[Debbie-TalkTalk]

Hi GarethRossUK

When would be the best time to update your router firmware?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

Thanks

Debbie