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Broadband help

For queries about your TalkTalk broadband service.

Vpn not working

Carsonc.08
First Timer
Private Message

on ‎06-05-2022 11:57 AM

Message 3 of 3

Hi, my home to work VPN has stopped working through both TalkTalk WiFi and TalkTalk ethernet. It connects fine on a mobile hotspot on o2. We're using the TalkTalk Wi-Fi Hub
version SG4K100130.

I've read elsewhere on the forum that others have had this problem and a new router was needed. Any ideas please

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎30-05-2022 07:17 AM

Message 1 of 3

Hi Carsonc.08

 

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎29-05-2022 06:51 PM

Message 2 of 3

Please complete your community forum profile details for TT staff to identify your account,  @Carsonc.08.

 

Go via your avatar/name; settings; launch profile wizard. 

 

Staff will reply during the day, Monday to Friday. 

 

I'll make sure that this thread is in the queue for attention  & remove the other one. Both had failed to escalate into the workflow....!

Gliwmaeden2, a fellow customer.
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