We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

SG4K10002816t WiFi Optimisation

Legfitter
First Timer
Private Message

on ‎03-02-2022 04:26 PM

Message 3 of 3

Hi there,

 

I'm having issues with my router switching channels automatically. I believe this is due to 'Wifi optimisation' - when its's on Channel 11 everything is great but it seems determined to switch me to channel 1 at which point I get issues!

 

Could WiFi optimisation be switched off please? I understand this needs to be done remotely. I don't have a setting in the Router settings. Firmware is SG4K10002816t

 

Many thanks,

 

Legfitter

Labels:
0 Likes
2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎04-02-2022 08:22 AM

Message 1 of 3

Hi Legfitter

 

The WIFI optimisation has now been switched off.

 

Thanks

 

Debbie

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




Skynet_TX
Community Star
Private Message

on ‎03-02-2022 07:29 PM

Message 2 of 3

Hi @Legfitter,

 

Yes, the staff here will be able to switch Wi-Fi Optimisation off for you, it can only be done remotely by the staff here, you can't change the setting yourself. Once this is done your router will stay on whatever channel you set it to. They will hopefully be able to respond to this post tomorrow to help.

© TalkTalk 2024