Sagemcom FAST5364 dropping wifi

[prt23]

Our router a Sagemcom FAST5364 worked fine when we first got it. For the last 2 or 3 months we have had problems with it dropping connections within the WIFI network. I use Chromecast over the network but it often cannot find devices which it should be able to find. Often we need to reboot the modem before laptops can find the WIFI printer. Firmware version SG4K100174.

[Debbie-TalkTalk]

Hi Paul

That's great news, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[prt23]

Hi Debbie,

I thought I would leave it a day or two to see how it performed over time.

It has been very stable with no dropouts whatsoever. I can only presume this has fixed the problem.

Thank you very much for your fast response and being so helpful.

Paul

[Debbie-TalkTalk]

Hi Paul

How's the connection been since the WIFI optimisation was switched off?

[Chris-TalkTalk]

OK thanks 🙂

[prt23]

Thanks. Will see how this goes.

Paul

[Chris-TalkTalk]

Hi prt23,

I've disabled wifi optimisation as requested, this will allow you to manually set a wifi channel without wifi optimisation changing it

Chris

[prt23]

Hi Debbie, have added my details. Thanks.

[Debbie-TalkTalk]

Hi Paul

Please can you add your name and TalkTalk landline number to your Community Profile. We can try switching the WIFI optimisation off first.

Thanks

Debbie

[prt23]

Hi Debbie, I have been reading another thread which suggests you tuning off  WIFI optimisation. Does that make any sense. 

Other than that I would be happy to try another modem.

Paul

[Debbie-TalkTalk]

Hi Paul

I think we should send a replacement router for testing, would you like me to arrange this?

[prt23]

Hi Debbie,

I did as you suggested, and reset the box to factory settings.

This has not made any improvement,  the problem still exists.

Any other thoughts?

Paul

[Debbie-TalkTalk]

Hi prt23

Thank you. Please let us know how you get on.

Debbie

[prt23]

Will try this. Thanks.

[Chris-TalkTalk]

Hi prt23,

Could you try resetting the router to factory default settings - Restore your router to factory settings - TalkTalk Help & Support

Chris