For queries about your TalkTalk broadband service.
on 19-12-2025 04:22 PM
Hi, I have received wifi hub but contents differ to booklet.
Monday
@VeraBowler please advise if you were able to plug it in.
on 20-12-2025 04:25 PM
You probably have the WiFi Hub 3, of which there are several different hardware versions & one set of instructions. They do not always match the version you have. I have been campaigning to get this sorted.
The simplest way, if you are on Full Fibre, is to use the black Ethernet cable from the router's red WAN port to the ONT's Ethernet port.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 19-12-2025 04:35 PM
@fr8ys, thank you for the support.
on 19-12-2025 04:33 PM
The instructions can be confusing. Are you on full fibre or fibre to the cabinet?
I think you should have a grey and a red input. One is for full fibre, the other for fibre to the cabinet.
The grey one is for fibre to the cabinet connection, the other for full fibre (150 and above).
If I've got them round the wrong way it won't damage the router, so just try it in the other connector
19-12-2025 04:32 PM - edited 19-12-2025 04:33 PM
Hi there @VeraBowler. Please refer to the below steps to set up your wifi hub, once you have followed the steps and connected the equipment, please let us know if it works fine. Thanks
Set up your Wi-Fi Hub or Wi-Fi Hub Black - TalkTalk Help & Support