Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Setting up Wifi hub

VeraBowler
First Timer
Private Message TalkTalk

Friday

Message 6 of 6

Hi, I have received  wifi hub but contents differ to booklet. 

20251219_161434.jpg

 

Labels:
0 Likes
5 REPLIES 5

Philile-TT
Support Team
Staff
Private Message
In response to KeithFrench

Monday

Message 1 of 6

@VeraBowler please advise if you were able to plug it in. 

Phili
0 Likes

KeithFrench
Community Star
Private Message TalkTalk

Saturday

Message 2 of 6

You probably have the WiFi Hub 3, of which there are several different hardware versions & one set of instructions. They do not always match the version you have. I have been campaigning to get this sorted.

 

The simplest way, if you are on Full Fibre, is to use the black Ethernet cable from the router's red WAN port to the ONT's Ethernet port.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

0 Likes

nambuso-TT
Support Team
Staff
Private Message
In response to fr8ys

Friday

Message 3 of 6

@fr8ys, thank you for the support.

0 Likes

fr8ys
Community Star
Private Message TalkTalk

Friday

Message 4 of 6

The instructions can be confusing. Are you on full fibre or fibre to the cabinet?

 

I think you should have a grey and a red input. One is for full fibre, the other for fibre to the cabinet.

 

The grey one is for fibre to the cabinet connection, the other for full fibre (150 and above).

 

If I've got them round the wrong way it won't damage the router, so just try it in the other connector

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
0 Likes

nambuso-TT
Support Team
Staff
Private Message

Friday - last edited Friday

Message 5 of 6

Hi there @VeraBowler. Please refer to the below steps to set up your wifi hub, once you have followed the steps and connected the equipment, please let us know if it works fine. Thanks

 

Set up your Wi-Fi Hub or Wi-Fi Hub Black - TalkTalk Help & Support

0 Likes
© TalkTalk 2025