Setting up a Chromecast Device on my talktalk router

[MickP54]

Hi

Am trying to set up a chromecast device but am receiving an error message from the SET UP wizard advising me it cant connect and to Disable AP isolation on my router to continue

Ive had a quick look at my router set up page (192.168.1.1) but its not obvious to me where I need to go

Can someone outline the steps I need to take to carry out this adjustment?

My router is 

TALKTALK260BAF

and my bands have been seperated

Many thanks

Mick

[Debbie-TalkTalk]

Hi Mick

No problem 🙂

Is there any reason you don't want the eero now?

[MickP54]

Thank you

[Debbie-TalkTalk]

Hi Mick

Have you received the eero? You can refuse delivery or return in the returns bag (that comes with in the box)

[MickP54]

Hi

I wish to cancel this order

Can you please make arrangements for this item to be returned

Thank you

Regards

[Debbie-TalkTalk]

Hi Mick

No problem 🙂

Debbie

[MickP54]

Thank you for your help and attention

Mick

[Debbie-TalkTalk]

Hi Mick

Thanks for your reply.

The eero is on its way, please allow 48hrs for this to arrive.

Let us know how you get on.

Debbie

[MickP54]

Yes please

Thank you

mick

[Michelle-TalkTalk]

Hi Mick,

The eero has 2 ethernet ports. If you have VOIP too then the digital voice adapter would need to connect to one of the ports. If more ethernet connections are required then we'd advise on looking into a network switch.

Would you like us to send an eero?

Thanks

Michelle

[MickP54]

OK, so will I still have ethernet or will everything be on wifi?

[Debbie-TalkTalk]

Hi Mick

Thanks for your reply.

The eero would replace your current WIFI hub.

Yes they are, I can link to a help page for help with set up.

[MickP54]

Yep, It's a WiFi Hub I have.......is an eero in addition to my wifi hub or would it replace it? Sorry, not used one before, are they easy to set up, got a range extender on my hub would I need to remove that?

Mick

[Debbie-TalkTalk]

Hi Mick

I will order this for you, it looks like I can only order a eero now.

Are you currently using a WIFI hub?

[MickP54]

YES, please do, I would like to get this problem sorted,

Thank you

[Debbie-TalkTalk]

Thanks Keith.

@MickP54 - Are you happy for me to send a replacement router?

[KeithFrench]

Hi @Debbie-TalkTalk

There is nothing wrong as such (the firewall in the router is on medium), but it does not work. Could you please try a replacement router?

[Debbie-TalkTalk]

HI MickP54

How are you getting on?

[KeithFrench]

Hi @MickP54 

Alas CS50001 is just part of Sagemcom's address in France, but it is near enough. You either have either of these two routers:-

1. Sagemcom FAST 5364 (aka WiFi Hub)
2. Sagemcom FAST 5464 (aka WiFi Hub 2)

AP Isolation is disabled and is not configurable from the router's UI.

Can you give me the Chromcast's WiFi specification please, so I can try & help you?

Please can you also log into the router & get me the System Log entries for the time period of a failed connection attempt? You can do this by going to:-

Dashboard > See internet settings > Manage advanced settings > TalkTalk Wi-Fi Hub > Maintenance > Logs

Don't be alarmed by the number of DNS entries in the log, just copy & paste everything from that time period into a PM (to protect your privacy) and send it to me.

[Debbie-TalkTalk]

HI MickP54

I can see that Keith has offered to help.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue.  Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.  If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc.  one of the TalkTalk team will jump in and help out.

[MickP54]

Sagecom CS50001