Broadband help

redjack · ‎10-04-2023

Good morning,

Our speed has dropped from approx 35 Mbps to 8 Mbps.

Have done the usual tests and reboot.

Please can someone investigate.

Many thanks

Karl-TalkTalk · ‎13-04-2023

You're Welcome 🙂

Regards

Karl

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

redjack · ‎12-04-2023

Hi Karl,

Thanks for your communication.

Our connection is now back up to speed.

Many thanks to you and the team for prompt resolution of this fault.

Much appreciated.

Kind regards

Karl-TalkTalk · ‎12-04-2023

Hi

Openreach have cleared the fault by repair to an external line joint.

How is the connection looking now ?

Thanks

Karl.

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Debbie-TalkTalk · ‎12-04-2023

Hi redjack

I can see that this fault has been assigned to a line engineer this morning.

We should hopefully have further updates from Openreach later this afternoon.

Thanks

Debbie

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Debbie-TalkTalk · ‎11-04-2023

Hi redjack

This fault is still with Openreach, no additional updates have been provided at the moment.

Thanks

Debbie

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Debbie-TalkTalk · ‎10-04-2023

Hi redjack

I'm sorry to hear this.

I've completed a line test which has detected a potential line fault.

I have passed this fault straight over to Openreach to be investigated by a line engineer. We should receive further updates from Openreach within the next 48-72hrs.

Thanks

Debbie

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Broadband help

Significant Speed Drop