cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Slow/Intermittent Broadband

Richard_Whitney
Team Player
Private Message TalkTalk
Message 22 of 22

Hello,

Normally we get a download speed of 2-3mbps via a wired connection, but for the last few days we’ve been dropping down to around 0.3mbps. Sometimes it’s gone off entirely. Speeds are from the test socket, with no other appliances connected and all sockets have filters. The landline is working fine.

 

The speed goes up again after a router reset, but only for a few hours. We’re in a pretty poor area in terms of infrastructure.

 

Would it be possible to reset the line again please? This has worked well in the past. 


Thanks in advance,
Richard

0 Likes
21 REPLIES 21

Chris-TalkTalk
Support Team
Staff
Private Message
Message 21 of 22

Hi Richard,


Your internet connection looks very unstable, are you experiencing any problems with your telephone service, any noise on the line?

Chris

0 Likes