For queries about your TalkTalk broadband service.
on 30-01-2025 10:22 PM
Hello,
Normally we get a download speed of 2-3mbps via a wired connection, but for the last few days we’ve been dropping down to around 0.3mbps. Sometimes it’s gone off entirely. Speeds are from the test socket, with no other appliances connected and all sockets have filters. The landline is working fine.
The speed goes up again after a router reset, but only for a few hours. We’re in a pretty poor area in terms of infrastructure.
Would it be possible to reset the line again please? This has worked well in the past.
Thanks in advance,
Richard
on 31-01-2025 10:13 AM
Hi Richard,
Your internet connection looks very unstable, are you experiencing any problems with your telephone service, any noise on the line?
Chris
Chris, Community Team
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