cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Slow and intermittent broadband

MichaelT2
First Timer
Private Message TalkTalk
Message 4 of 4

Hello

Since moving from Shell the broadband is very poor, it is slow and intermittent. I have tried all the usual fixes of rooting and factory resetting the router, but it an old router.

 

Is it possible to be supplied with a new router?

 

Thanks

Mick

0 Likes
3 REPLIES 3

Message 1 of 4

Hi Michael,

 

I've been advised that to get the help you need please give the team a call on 0345 172 0088, they'll be able to help.


Chris

0 Likes

MichaelT2
First Timer
Private Message TalkTalk
Message 2 of 4

Thanks.  I have done that now. 

ferguson
Community Star
Private Message TalkTalk
Message 3 of 4

Sorry to see this. The support team here can certainly look at a replacement router for you, but they may want to check for any issues on your line first. Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.