Slow connection for the last 4 days in North London

[Frock]

Hi,

I've had terrible Internet speed for the last 4-5 days. Attending video calls is becoming more and more difficult. When testing the connection it says there is an issue but not offering any help to fix it.

Can someone on the staff side report this please? That would be really helpful.
Thanks!

[Debbie-TalkTalk]

Hi Frock

Thanks for updating your Community Profile.

Your line is in sync at 69mb.

I've completed a line test and this has detected a potential fault towards the property. Would it be possible to connect the router directly at the test socket so I can run another line test in this set up?

[Frock]

Done! Thanks

[Debbie-TalkTalk]

Hi Frock

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie