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Broadband help

For queries about your TalkTalk broadband service.

Slow internet and fault detected on the line

Jeanevans56
First Timer
Private Message TalkTalk
Message 6 of 6

Recently I have been getting slow internet speeds between 3-5 when I was getting around 35 and I have ran a connection check and it has came up with a fault has been detected, I have tried to book an open reach engineer but the page isn’t looking for me, any help would be appreciated 

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5 REPLIES 5

Message 1 of 6

That's great news, thanks for letting me know 🙂

Chris

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Jeanevans56
First Timer
Private Message TalkTalk
Message 2 of 6

Everything sorted and went well, fault was detected outside and the open reach worker was quick to fix it, and internet speed has gone back to how it was, thanks for the help 

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Message 3 of 6

Hi Jean,

 

I can see that you have an engineer booked, please let us know how you get on

Chris

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Jeanevans56
First Timer
Private Message TalkTalk
Message 4 of 6

Thanks for the help, just updated my settings just now 

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 5 of 6

Staff will respond after the weekend, @Jeanevans56.

 

Make sure that your Personal Information details are completed, in your community profile, for them to identify your account. 

 

Go via your avatar; settings; drop down menu....put your Talktalk phone number or account number in Personal Information. SAVE CHANGES. 

Gliwmaeden2, a fellow customer.
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