Smart bulbs wont connect to router

[DanniJaime]

Hello! 

I've got a collection of smart bulbs which are different brands using different apps and they just won't connect to my talktalk router! 

They're fine with others, I've turned the 5g off, changed names etc but they're just not having it. What am I missing in my router to make it work? 

[DanniJaime]

Hi Michelle,

I followed skynets helpful ideas and changed the channel on the 2.4 (5ghz I've kept off until I work out what's wrong)  and sadly that hasn't helped either:( 

I've also updated my profile info 🙂 

[Michelle-TalkTalk]

Morning,

How are you getting on?

Thanks

[Skynet_TX]

Hi @DanniJaime,

Have you tried changing with Wi-Fi channel on the 2.4GHz band, just to see if Wi-Fi interference might be the cause ?

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk staff on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.