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Broadband help

For queries about your TalkTalk broadband service.

Social tariff

muriel1
First Timer
Private Message
Message 6 of 6

Does talk talk have a social tariff and if so we’re can I find the qualifying criteria and how to access the tarif.

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5 REPLIES 5

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 6
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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 6

Yes, I mentioned that it is not a social tariff, but it may nevertheless be relevant to the original poster's situation and other people's. 

 

It's not something widely mentioned.

 

Martin Lewis thinks it's relevant enough to give it a mention today in another article about social tariffs, and with specific mention of Talktalk. 

 

The original poster need only click on the link to assess its relevance for themselves. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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ferguson
Community Star
Private Message TalkTalk
Message 3 of 6

@Gliwmaeden2 That scheme is for out of work jobseekers and is only available via JobCentre Plus, not directly from TalkTalk. It is not a social tariff. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 4 of 6

There's a nice, clear article about the 6 month free internet access which is available under certain circumstances via Job Centres, @muriel1, here:

 

https://www.moneysavingexpert.com/news/2021/09/talktalk-launch-scheme-to-offer-jobseekers-six-months...

 

It's very specific, and not a social tariff as such - and no phone line nor TV. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

Skynet_TX
Community Star
Private Message
Message 5 of 6

Hi @muriel1,

 

I don't believe they offer this at present, but @Gondola has provided some helpful information in this post