Had an engineer around yesterday to do the initial installation for the WiFi.
Wouldn't connect and showed a solid amber light, he told me he'd have to come back tomorrow to check it again.
This morning he phoned and said it seems like the issue is with his tester and had to get a new one. 12 o'clock comes and I get an email saying my broadband is now live but I've not heard from the engineer, nor has he revisited the premises.
Fast forward to 4pm, I'm on customer support as the amber light is still showing. Get told to do the reset and full power off (20 minutes wait). Do both and still no improvement.
Chatted with support again and they said they've spoken to the Openreach engineer and everything should be up and running by midnight today.
It is only 10pm but I feel like they're just fobbing me off and something should have happened by now.
Is it worth me resetting the router again or should I just try contacting for someone to visit the premises?
