Solid orange light on Hub

[talkuser_917]

My router (Sagemcom TalkTalk wifi hub) is showing a solid orange status light, and I am unable to connect to the internet through it. It also isn't broadcasting a wifi ssid, so I am unable to connect to it wirelessly. Connecting to it through ethernet, no internet is provided and I am unable to navigate to the admin interface (ip address 192.168.1.1). I hadn't changed anything, or touched it before all these error symptoms appeared. Line testing is showing the line as having no problem.

[Chris-TalkTalk]

That's great news thanks for letting me know 🙂

Chris

[talkuser_917]

Hi Chris, New router arrived and works great - internet is back up. Thanks for your help!

[Chris-TalkTalk]

No problem 🙂

Chris

[talkuser_917]

perfect - thanks for your help!

[Chris-TalkTalk]

OK, I'll order the router now, it should be with you within a couple of days

Chris

[talkuser_917]

Hi Chris, Yes - that would be great - thanks!

[Chris-TalkTalk]

OK, we can send one to test with, would you like me to arrange this?

Chris

[talkuser_917]

no - unfortunately the talktalk one is the only one I've got with an adsl port

[Chris-TalkTalk]

OK thanks. Do you have another router that you can test with?

Chris

[talkuser_917]

yes - and I've left it off for 20 minutes. Also tried the reset pin button, but to no effect.

thanks!

[Chris-TalkTalk]

OK thanks. Have you tried rebooting the router?

Chris

[talkuser_917]

No problem with phone service - normal dial tone on line

[Chris-TalkTalk]

Hi talkuser_917,

Welcome to the Community

Are you experiencing any problems with your telephone service? Is there a dial tone? Any noise on the line?

Chris