Solid orange light on router and no internet for past 2 hours

[nisha82]

Tried rebooting, the light flashes orange and white for a while then goes solid orange. Hard to get through to TalkTalk on the phone and no reports of outages nearby.

[nisha82]

hi Michelle, yes all fixed now, thanks so much 🙂

[Michelle-TalkTalk]

Good afternoon,

We've received an update to advise that Openreach have now resolved the fault. Is your connection now working ok?

Thanks

Michelle

[Michelle-TalkTalk]

Good morning,

I'm sorry to hear this. I can see that the line test has detected a potential external line fault and this has been raised to Openreach for further investigation. We'll check again later on today for an update and will post back here.

Thanks

Michelle

[ferguson]

You won't get through on the phone now as they shut at 7:00pm. Try again after 9:00am tomorrow, or wait for a response from the support team here. 

[ferguson]

You won't get through on the phone now as they shut at 7:00pm. Try again after 9:00am tomorrow, or wait for a response from the support team here.