Speed from router

[Nowthen]

My old talktalk Huawei router delivers slow speeds even when sat next to it. The speed to router is good. What can I do?

[Chris-TalkTalk]

I've ordered a replacement router, it should be with you within a couple of working days

Chris

[Nowthen]

Thanks.

Updated my profile. Should I now wait to receive a new router?

Regards

[Chris-TalkTalk]

Hi Nowthen,

I can see that Keith has kindly offered to help you with this. If you still need assistance can you please update your community profile as requested

Thanks

Chris

[KeithFrench]

Initially, with an old router, it is best to let TalkTalk replace it for you. Then if you still have problems, I can help.

I have asked one of TalkTalk's support to pick your thread up and replace your Huawei.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

[Chris-TalkTalk]

Hi Nowthen,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris