trying to return router

[Lordmittons]

Hello, 

I am no longer a customer with Talk Talk; I have moved house and I am trying to return my router but I have not yet received a bag.  Please can you send me a returns bag so that I will not face charges.  I keep receiving emails telling me that the time has passed, but this is not my fault as I have been waiting and waiting to receive a bag.

Many thanks.

[Gliwmaeden2]

Your service will continue unless you inform Talktalk that you wish to cancel, @agalachcik.

The contract end does not automatically cancel the service  - it continues at full price.

Have you cancelled by phoning 03451 720088?

Please start your own topic if you need any help: return to the message board and click on start a topic. 

Add your new address in Private Notes, at the end of Personal Information. Go via your avatar; settings; drop down menu......complete the original account information in Personal Notes, as well as the new address in Private Notes. SAVE CHANGES. 

[agalachcik]

Can I get return back on new adres

Hello,

My contract has just been finished and I would like to request a return bag bit on a new adres. How can I get one?

Thanks.

[Arne-TalkTalk]

Thank you I have requested the returns bag to be sent ASAP.

[Gliwmaeden2]

Had you missed something in my original reply?

Hope it's saved properly this time, @Lordmittons. Could have been resolved long ago! 😊

[Lordmittons]

I have now added my new address onto the private notes section for you to send me a returns bag.

: )

[Arne-TalkTalk]

@Lordmittons  can you add your new address to the private notes section so I can send a returns bag. 

Thank you.

[Gliwmaeden2]

I'll re-escalate this thread for you, @Lordmittons.

It's pretty much 2 weeks since we replied to you, so without communication to follow up, until now, it is not currently in the queue for attention. 

Please look out for a staff response during the week. 

[Lordmittons]

I have done the changes as requested, can I have a member of the support team to deal with my previous request please about getting a replacement back so I may return my router.

[Gliwmaeden2]

Have you put your NEW address details in Private Notes (at the end of the Personal Information section), @Lordmittons.

Also add your old Talktalk landline number in Personal Information, so that staff can identify your account. 

Go via your avatar/name; settings; drop down menu. SAVE CHANGES. 

[Arne-TalkTalk]

Hi Lordmittons

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Landline telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards