Speed to Router webpage

[McParland57]

Service Status (talktalk.co.uk)

Is it just me having issues with e TalkTalk Speed to Router webpage?

I've only got it to run twice successfully since it's changed despite trying different devices. 

[Michelle-TalkTalk]

Morning,

Powering down the router for a full 30 minutes will reset the current session. Does the Service Centre error also happen if you use a different browser?

Thanks

[McParland57]

Just to clarify, I've swapped out routers, so the router was effectively off for several hours but the connection was back up after 5 minutes.  Do you want me to make sure there is no connection for 30 minutes?

[Chris-TalkTalk]

Could you switch your router off and leave it off for at least 30 minutes then switch back on and retest

Thanks

Chris

[McParland57]

I've tried running this page c25 times across various devices in the last 3 weeks and it's only completed twice. 

It always "gets stuck" completing the last 10%. 

This is using both routers so I don't think the failure is linked to devices being disconnected from the router. 

[Chris-TalkTalk]

What problems are you having?

Chris

[McParland57]

I did put in a new (reconditioned) router from TalkTalk and it's not been great.

[Chris-TalkTalk]

Hi McParland57,

Are you currently experiencing any problems with your service?

Chris