Speed

[Pnokio]

It's gone slow again.

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[Michelle-TalkTalk]

Hello,

I've re-checked the connection stats and I can see that the sync speed has increased very slightly since we last checked. Hopefully DLM will continue to increase the sync speed over the next week.

Thanks

[Pnokio]

Same way as normal.

[Michelle-TalkTalk]

Morning,

How have you found the connection/speed since your last post?

Thanks

[Michelle-TalkTalk]

Hi,

Thank you 🙂

Thanks

[Pnokio]

OK thanks, I will check it my self on occassion.

[Michelle-TalkTalk]

Hi,

Ok. It's possible that the sync speed might increase again now that the line fault has been resolved. It can take 24-48hrs for DLM to make changes to the speed as it will monitor the stability of the connection first to ensure that this is stable. We'll check back in a few days to see if the speed has increased any further.

Thanks

[Pnokio]

My speed was higher approx 36mbps and was sent a Huawei router that I cant get to work.

[Michelle-TalkTalk]

Hello,

Thank you for confirming. Is this what you were seeing previously before the speed dropped or was the speed higher than this?

Thanks

[Pnokio]

At 1300hrs on 10/08/2023 I am getting
30.04 mbps + 4.6 mbps

[Michelle-TalkTalk]

Good morning,

We've received an update to advise that Openreach have cleared the fault. I've re-run the line test again now and this is now showing clear. What speeds are you currently seeing at the moment please?

Thanks

[Michelle-TalkTalk]

Hello,

As the line test has detected a potential copper line fault then hopefully once this is resolved then the line should also be clear of any noise too as this will affect the broadband speed and stability. I'll check first thing tomorrow morning for an update on the fault. I just did a quick check and it's still with Openreach at the moment so hopefully there will be an additional update soon.

Thanks

[Pnokio]

When I answered your last question, I now realise you were talking about my house phone. As I don't use it, I called 03451 720088.

The line was very noisy and never got through as I was unsure of how to use it.

I also have this on my mobile phone, again I don't know how to.

 

[Michelle-TalkTalk]

Hello,

That's great, thanks for confirming. As the line test has detected a possible copper line fault, I've re-raised this straight to Openreach and advised that this is a repeat fault. The engineer will then check the line outside the property. We'll monitor and will post back as soon as we receive an update back from Openreach.

Thanks

[Pnokio]

I can confirm, I am not experiencing any issues with the voice service such as noise on the line or no dial tone.

[Michelle-TalkTalk]

Morning,

Thanks for confirming. I've re-run the line test now which is still detecting a potential external line fault, the connection looks unstable and the sync speed is varying. Would it be possible to confirm if you are experiencing any issues with the voice service such as noise on the line or no dial tone before we re-raise this back to Openreach for further investigation?

Thanks

[Pnokio]

I was sent a message that Openreach will be monitoring my line for next two days. It is not giving my advertised speed.

Image taken at 1000hrs 09/08/2023

 

[Michelle-TalkTalk]

Morning,

Can I just confirm, have Openreach visited/been in contact?

Thanks

[Pnokio]

This is my latest post 08/08/2023 @ 16.10 hrs and the image shows its not been corrected yet.

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[Michelle-TalkTalk]

Morning,

No problem. Please let us know how you get on.

Thanks

[Pnokio]

I was given a link to TT using WhatsApp but will reply here as I find it easier.