Broadband help

Pnokio · ‎04-08-2023

It's gone slow again.

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Regards
George

Karl-TalkTalk · ‎07-08-2023

Hi

OK, please let us know what happens after the Openreach visit.

Karl

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Pnokio · ‎07-08-2023

Unable to reply to you.

It is being attended to. Openreach will call in 2-3 working days re my email from TT on Friday.

Regards
George

Pnokio · ‎07-08-2023

We've had a look at your connection and unfortunately found a problem between the exchange and your home, which could be causing issues with your service.

We'll send an Openreach engineer to fix the issue within the next 2-3 working days. Don't worry, you won't need to be at home for this, and there is no charge. We'll let you know as soon as it's fixed.

We're sorry for any inconvenience this has caused.

Regards
George

Pnokio · ‎07-08-2023

I got this in an email from TT on Friday evening.

Regards
George

Michelle-TalkTalk · ‎07-08-2023

Morning,

I'm sorry for the delay. I've run a test on the line now which has detected a potential voice fault. Just to confirm, are you experiencing any issues with the voice service such as noise on the line or no dial tone? Is the router also connected to the test socket at the moment?

Thanks

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Broadband help

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