Sudden no internet access. (Router only flashing orange)

[PE___]

My WiFi was working fine this morning, but after having to restart my computer I suddenly had ‘no internet access’ despite still being able to access the internet on other already connected devices.

I restarted my router in an attempt to rectify the issue but since then (the last two hours) the router has been unable to offer a connection, instead just flashing orange constantly. The light will occasionally go off then go hollow orange for a second before restarting the process. I’ve tried restarting the router and using the reset button multiple times but have had no luck.

I only just had this router sent out to me 2 months ago so I doubt it’s a router issue, but I ran a line check on your website and it says there were no faults found. 

[nambuso-TT]

Please reattach your faceplate back onto the master socket. Please confirm once you've done that.

[nambuso-TT]

I'll just need to wait a minute while the router attempts to reconnect to the Internet.

[PE___]

Okay, I have done that.

[nambuso-TT]

Okay so after removing everything connected to the phone socket and Connect your router to the microfilter. If you have a landline telephone you need to use connect this to the filter too, then connect the filter to the test socket on the wall.

[PE___]

Should I plug the broadband cable into microfilter and then into the test socket? 

[nambuso-TT]

Remove anything connected to the phone socket.

Remove the front cover by pressing the clips on the either side of the cover and gently pull the plate towards you

With the front cover open, the Test socket can be seen at the "centre top" of the back plate

[nambuso-TT]

Okay thanks, so what I will need you to do right now is to remove the faceplate from your master socket.

[PE___]

As in the front of the master socket? No, it does not.

[nambuso-TT]

Awesome. Does the faceplate has screws on the front?

[PE___]

Yes, I do.

[nambuso-TT]

Thank you very much. We need to confirm the master socket isn't faulty. Do you have a microfilter that you could use?

These would be supplied with the router so may be in the box if you still have it.

[PE___]

There are no cables other than the power and broadband cables connected.

[nambuso-TT]

Could you please Check an Ethernet cable is NOT connected to the WAN (red) port on your router.

[PE___]

I just replugged it in to make sure it’s firmly secure and still no luck.

[nambuso-TT]

Okay thanks. Ensure the TalkTalk router is securely connected to the data (computer) port of the master telephone socket, with no microfilters in use.

[PE___]

No, not from what I can tell.

[nambuso-TT]

Does any of the equipment appear to be damaged?

[PE___]

NTE 5C MK 4.

[nambuso-TT]

I need to find out what type of master, or main, telephone socket you have so I can give the correct troubleshooting advice.

The master socket will be a white box on a wall, and is where the telephone line connects into your house from outside.

Please browse to https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432 - this page shows you images of the different socket types so you can identify which you have.

Can you confirm what type of master socket you have please?

[nambuso-TT]

Thank you so much for your patience:) As router checks haven't resolved the issue, the next step is to look at potential equipment damage and ensure it is connected correctly.

I'll guide you through the checks - ensuring any damage or setup issues that could have caused the disconnection from the Internet are identified and resolved.

If these steps don't resolve the issue then I'll look at other potential causes.