Sudden no internet access. (Router only flashing orange)

[PE___]

My WiFi was working fine this morning, but after having to restart my computer I suddenly had ‘no internet access’ despite still being able to access the internet on other already connected devices.

I restarted my router in an attempt to rectify the issue but since then (the last two hours) the router has been unable to offer a connection, instead just flashing orange constantly. The light will occasionally go off then go hollow orange for a second before restarting the process. I’ve tried restarting the router and using the reset button multiple times but have had no luck.

I only just had this router sent out to me 2 months ago so I doubt it’s a router issue, but I ran a line check on your website and it says there were no faults found. 

[nambuso-TT]

I'll just need to wait a minute while the router attempts to reconnect to the Internet.

[PE___]

Okay, that’s done.

[nambuso-TT]

So what you will need to do to reset your router via the 'Reset' pin hole on the back. To do this you'll need a pin, straightened paper clip or other tool that fits in the hole, which you'll need to hold in for 30 seconds.

[PE___]

Is that something you can do on your end or do I need to hold in the reset button on the router? 

[nambuso-TT]

Okay A factory reset is required on your router which will restore the router to it's original settings, including the Wi-Fi Network name (SSID) and password.

If the password has been changed, please refer to the one on the stickers attached to your router to find the original password.

Once the No Internet connection issue is resolved, I can assist you in reconnecting to the network.

[PE___]

No, I have not. 

[nambuso-TT]

Have you made changes with the WiFi Network name (SSID) or password ?

[nambuso-TT]

A line test has not identified an issue outside your premises. As you've not made any changes before this issue started, the next step is to look at the router.

I'll guide you through the router checks - ensuring it's up to date and addressing any potential temporary issues that could have caused the disconnection from the Internet.

If these steps don't resolve the issue then I'll look at other potential causes.

[PE___]

No, none that I can think of. 

[nambuso-TT]

Thank you:) Have there been any recent changes in your home that could have impacted your service?

For example - new or replacement equipment, building work on the premises or damage to any wiring in or around the home?

[PE___]

Yes I can confirm it’s on.

[nambuso-TT]

Alright, You should be able to see the power light on the front of the router.

If this light is on, your router is receiving power.

Just to verify, is the router currently powered on?

[PE___]

No issues. The phone line is working fine.

[nambuso-TT]

Thank you for your kind patience, so just to confirm do you have any issues with calls on your telephone line?

[PE___]

That’s great, thank you.

[nambuso-TT]

Alright thank you so much:)  A line test is currently underway. This checks the equipment used to provide the broadband service to your home - including the exchange, cabinet and line equipment.

This can take up to 6 minutes to complete. I'll let you know if this test finds a fault, otherwise I'll continue with further checks.

[PE___]

That’s correct.

[nambuso-TT]

Okay thanks for that, so that I can run relevant checks, you are unable to access internet at all is that correct?

[PE___]

Yes, we will.

[nambuso-TT]

Perfect! Will you or anyone who lives with you be able to contact emergency services while your services remail impacted?